Shipping Policy
Last updated: October 27, 2026
Every Rootsworn product is made to order for your hometown by our print partners in the US and Europe. That means production happens after you order — here's the honest timeline.
1. Production time
- Orders enter a 12-hour pending window after checkout — the only time changes or cancellation are possible.
- Production typically takes 1–6 business days (up to 9 in peak season).
- Where possible we route orders to a print facility on your continent to shorten delivery.
2. Shipping methods & delivery times
- Standard: 3–10 business days after dispatch (US, EU & UK).
- Express: 2–5 business days (not available for AK/HI/PR/PO boxes in the US, or NO/CH/IS).
- International (other destinations): up to 30 days from dispatch.
As a rule of thumb: US/EU orders arrive within ~12 business days door-to-door; other destinations can take up to 30.
Shipping costs: the shipping fee is shown on the product page and in full at checkout before you pay — the amount at checkout is final for that order. Our rates follow what carriers such as DHL and national postal services charge, so they may change with the season (carriers raise prices in the year-end peak) or when carriers face disruptions such as strikes. Changes apply to new orders only.
3. Carriers & tracking
Orders ship with carriers such as USPS, UPS and DHL (or their local partners in the EU). You receive a tracking link as soon as the carrier scans the package — usually 5–7 business days after ordering. Some destinations (e.g. Canada, Australia) may show no tracking updates until the package arrives in-country.
4. Shipping address
Please double-check your address at checkout. Address changes are only possible within 12 hours of ordering (email us immediately). Packages that can't be delivered because of an incorrect address cannot be refunded.
5. Lost or damaged in transit
- Arrived damaged → we replace it free of charge (see Returns & Refunds).
- Lost in transit → replacement or full refund. Lost-package claims must reach us within 60 days of the order date.
6. Customs & duties
We do not collect import taxes or duties for international shipments; where they apply, they are the responsibility of the recipient. Orders produced within the EU for EU customers normally incur no customs fees — but deliveries to countries outside the EU customs and VAT area, such as Norway and Switzerland, may be charged import VAT, duties and a carrier handling fee on arrival.
Questions?
Email support@rootsworn.com with your order number — we answer within 72 hours.